Anyone who knows us will know we are down to earth and practical, as well as passionate about rehoming hens!
We will continue doing this with the same passion for as long as possible throughout the COVID-19 situation.

Volunteers have all been briefed, and we would like to share with you our plans for carrying on, without drama, through this difficult time – the hens are depending on us!

Collection Points
Some of our collection point hosts may have to self isolate.We are lucky that we have a dedicated team of helpers, and so wherever possible we will continue to run the collection points as planned. However, changes may need to be made at the last minute, so please keep a close eye on your emails – if you have supplied a mobile number, we will also send you a text message to alert you to a new email.

If we have to close a collection point at short notice, we will email and text you with as much notice as possible, ideally giving you an alternative location to collect from, or worst case scenario, moving you to a future date.

We may have to alter driver routes at short notice, which could have an impact on your collection times – again, as much notice as possible will be given.

Self isolating rehomers.
If you have had to self isolate but are still well enough to collect your hens, please contact your collection point and let them know.

When you arrive at the CP, remain in your vehicle and phone the CP host (the number will be on your email).
They will box up your hens and bring them to your vehicle/designated collection spot, giving you the thumbs up when your full number are ready. After they have retreated, you may leave your vehicle and load your hens. We will mark the paperwork on your behalf, so no need to sign.

Last minute cancellations.
If you are too unwell to collect your hens and have no-one else who can collect on your behalf, please let the collection point host know, AND email adminteam@freshstartforhens.co.uk, giving as much notice as possible.

If you do this, we can move your reservation to a future date or refund your donation, if you prefer.

We do not issue refunds to rehomers who simply do not show up without contacting us, although we do listen to you if you get in touch 

We are trying hard to maintain a balance and keep saving these hens with minimal drama. We will keep you informed of any updates to our policies.

Please keep yourselves and your loved ones well, as far as you can 

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